As every year, we publish the results of our customer satisfaction survey. Our customers speak, we listen. Agility in a niche sector is essential. Find out why 93% of our customers are satisfied with our solution and 91% recommend us.
Customer satisfaction through hospitality
In all our stores and on our website, specialized advisors are at your side. If 100% of those surveyed are satisfied with our welcome, it’s because we take the time to present our ranges and clever solutions to you.
Customer satisfaction through listening
If our customers have been loyal to us for over 40 years, it’s because we listen to them. In all our stores, as well as on our website, specialized advisors are on hand to take time with customers. To listen to their needs, desires and questions. If 99% of our customers are satisfied with our advice, it’s because we’re space-saving specialists. We always find a solution to your constraints.
Customer satisfaction through follow-up
Our professionalism doesn’t stop once you’ve made your purchase. Our advisors are on hand throughout your order and beyond. Our furniture is durable and stands the test of time. We’re here to advise you on the use and care of your products. We monitor our furniture throughout its lifetime, so you can enjoy it for as long as possible.
Service is the key of the client satisfaction
We’re with you every step of the way. That’s why, over the years, we’ve built up a team of qualified fitters who specialize in installing our furniture. Working in direct collaboration with your point of sale, our technicians know your project and carry it out with care. That’s why 93% of our customers are satisfied with our assembly teams.
Satisfaction: You express it
Thank you for all the feedback you’ve given us. Your encouragement and compliments keep us going and motivate us to offer you ever better service.
Merci d’avoir pris le temps de répondre à notre questionnaire.
Some participants in the questionnaire have asked to be contacted again. However, as our questionnaires are anonymous, we do not have your contact details. You can reach us via our contact form, and one of our advisors will take care of your request.