Transport instructions
Shipping instructions for room delivery or hand delivery by courier:
I’m committed:
- Check that the number of parcels delivered is correct in relation to the number of parcels shown on the delivery note.
- To check the visible external condition of all packages (this includes all sides and corners) in the presence of the carrier upon delivery, and to note on the delivery note (paper or digital) any missing, scratched or damaged package, or any package presenting a risk of alteration (e.g. damp package). If you notice any damage, you must open the parcel in the presence of the carrier or, if the carrier does not allow you to do so, make the reservation « damaged parcel (specifying the location of the damage) on delivery ».
- ATTENTION, the mention « Sous réserve de déballage » (subject to unpacking) has no legal value. In the event of problems upon receipt, photos must be taken before and after unpacking to facilitate reimbursement procedures with the carrier.
- Please check the accessibility of your home. Carriers will only be required to deliver via normal access routes. In other words, they will not pass parcels over windows, use elevating equipment or carry boxes more than 60 cm above the ground.
I acknowledge that Espace Loggia cannot be held responsible, in the event of a dispute, if the packages have not been opened in front of the carrier and if no reservation has been clearly notified to the carrier upon delivery as specified in the preceding paragraphs.
In the event of a dispute, it is very important that you accept all the parcels you receive, even if they are damaged or missing. It’s much quicker to deliver only the missing or damaged items than an entire order.
Delivery to the room does not include assembly, placement or unpacking of the furniture. All packaging must be disposed of by you at a waste disposal center.
Shipping instructions for standard pallet delivery :
I’m committed:
- To check the external condition of the pallet or transport crate in front of the carrier on delivery, and to note any defects in packaging or damage to the pallet/transport crate on the delivery note (paper or digital).
- As far as possible, to unload the pallet in the presence of the carrier to check the condition of the packages, and to take photos of any packages with packaging defects or visible damage.
- ATTENTION, the mention « Sous réserve de déballage » (subject to unpacking) has no legal value. In the event of a problem upon receipt, photos must be taken before and after unpacking in order to facilitate reimbursement procedures with the carrier.
I acknowledge that Espace Loggia cannot be held responsible, in the event of a dispute, if no reservation has been clearly notified to the carrier at the time of delivery as specified in the preceding paragraphs.
In the event of a dispute, it is very important that you accept all the parcels you receive, even if they are damaged or missing. It’s much quicker to deliver only the missing or damaged items than an entire order.
Standard delivery does not include assembly, placement or unpacking. Standard deliveries are made « at the foot of the truck », i.e. at the property line in front of your door or gate. This type of delivery is made by large semi-trailer trucks (up to 2.5m wide, 25m long and 4m high), so it’s essential to point out difficult access when making a delivery appointment with the transporter, so that another vehicle can be considered. All packaging for your packages (including the pallet/transport crate, plastic protection, bubble wrap and cardboard) must be disposed of by you at a waste disposal center.